Terms and conditions

🎀 Mystery Scoop Disclaimer

All Saoirse Scoops products are sold as mystery items. The contents of each scoop are randomly selected and may vary from order to order.

While we carefully curate every scoop, we cannot guarantee:

• Specific characters
• Exact items
• Colour preferences
• Duplicate-free orders
• Particular themes unless explicitly stated

The excitement of the mystery experience is part of the product.

💖 No Returns or Refunds

Due to the nature of mystery products, all sales are final.

We do not accept:

• Returns
• Refunds
• Exchanges
• Cancellations after purchase

This policy applies to:

• Change of mind
• Duplicate items
• Personal preference
• Not receiving desired characters/items

Please ensure you are happy with your order before purchasing.

📦 Shipping & Delivery

We aim to pack and dispatch orders as quickly as possible.

Once an order has been shipped, Saoirse Scoops is not responsible for:

• Postal delays
• Lost parcels
• Damaged parcels caused during transit
• Incorrect addresses entered by customers

Customers are responsible for ensuring shipping information is entered correctly at checkout.

🎥 TikTok Video Add-On

Customers purchasing the TikTok Video Add-On agree that:

• Their order may be filmed and posted publicly on TikTok and/or social media
• Usernames, addresses, and personal information will never be shown
• Videos are created for promotional and entertainment purposes

Purchasing the add-on does not guarantee:

• Viral reach
• Specific filming styles
• Upload dates/times

✨ Product Appearance

Packaging, colours, characters, and scoop presentation may vary depending on stock availability and seasonal collections.

Photos shown on social media or the website are examples only and may not exactly reflect the contents received.

🛍️ Handmade & Small Business Notice

Saoirse Scoops is a small handmade business. Minor packaging differences, substitutions, or variations may occur.

We reserve the right to substitute items of equal value when necessary.

📩 Contact

For order issues or questions, please contact us through our official social media pages or website contact form.